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Health Financing and Insurance Department
Is health insurance mandatory for Visitors of the State of Qatar?
Yes. Health insurance is mandatory for Visitors of the State of Qatar.
When the Visitor Insurance Policy is purchased by Visitors who are required to have Pre-arrival Visa?
It is purchased after submitting an application for a visit visa.
How can the Visitor, who is required to have Pre-Arrival Visa, obtain an Insurance Policy?
After applying for the visa on the website of the Ministry of Interior, the Visitor is directed to the Ministry of Public Health website to choose one of the insurance companies registered with the Ministry and follow the specific procedures for policy issuing.
How can the Visitor, who is entiteled for On-Arrival Visa, obtain the basic Insurance Policy?
Through the Ministry of Public Health website and before arriving in the country.
What documents does the Visitor receive from the insurer after purchasing the policy?
The insurance company provides the Visitor with the insurance policy documents.
What is the cost of the Visitor basic Health Insurance Policy?
The single insurance policy premium for a period of 30 days is 50 Riyals, and premium for other visas varies according to the duration and type of visas.
What is the minimum duration of the Visitors Insurance Policy?
The minimum duration of the visitor's insurance policy is 30 days, it is not possible to purchase a policy with less than this duration.
Does the insurance remain valid in case of request to extend the stay in Qatar for more than 30 days?
No. A new policy must be purchased as a condition for extending a visa.
If I have a multiple-entry visa, will my Visitor Insurance Policy remain valid?
Yes. There is an insurance policy for multiple-entry visas and it remains valid from the date of entry until the policy expires.
If I have a single-entry visa, will the visitor insurance policy remain valid in case of leaving the State of Qatar?
No. The basic visitor insurance policy in case of a single-entry visa expires upon leaving the State of Qatar through any air, sea or land ports.
What should a Visitor adhere to, before entering the State of Qatar regarding the mandatory health insurance scheme?
The Visitor should purchase the Mandatory health insurance policy from the
registered health insurance companies
or provide evidence that he/she has a valid international health insurance covered in the State of Qatar during period of stay.
What are the criteria and requirements set by the Ministry of Public Health to accept the international health insurance policy?
The international health insurance policy should include the following conditions and requirements set the Ministry of Public Health in order to be accepted for entry visa issuance:
1) To be issued by one of the insurance companies included in the approved list by the Ministry of Public Health.
2) Its geographical coverage include the State of Qatar.
3) To be valid and cover the period of stay in the country.
4) To cover emergency services and accidents with an annual limit of 150,000 Riyals, without deductibles or excesses.
The policy can be uploaded to the website of the Ministry of Interior or a paper copy to be submitted to the competent officer t the border crossing.
What is the approved list of international health insurance companies?
It is a list approved by the Ministry of Public Health that includes a number of international insurance companies from which international health insurance policies issued are accepted for the purpose of visa issuing.
How can I check the acceptance of the international health insurance document for the issuance of an entry visa?
This can be verified by the applicant, upon receiving a letter stating the acceptance of the international insurance policy or receiving evidence of the issuance of the entry visa.
What are the procedures that follow the Visitor's submission of the international insurance policy for the purpose of obtaining an entry visa?
The international insurance policy is verified by the Ministry of the Interior to ensure that it is issued by one of the approved insurance companies, and that it covers the period of the Visitor’s stay in the country.
What shall I do if my International Health Insurance policy is rejected?
The basic visitor health insurance policy issued by national insurance companies registered with the Ministry of Public Health can be purchased.
registered health insurance companies
What does the Visitor Insurance policy cover?
The visitor health insurance policy covers emergency services and accidents. For more information and details, kindly click on the link below.
Health Insurance Scheme
Does the Visitor Health Insurance Policy cover me in GCC or any other countries?
No. The Visitor Health Insurance coverage is limited to the State of Qatar only.
If a person decides to visit Qatar for two days, does he have to purchase a health insurance policy and pay the premium?
Yes. The Visitor to the State of Qatar should purchase the health insurance policy.
Is the premium or part of it refundable if the visitor stays for a duration less than the period of the visa?
Health insurance premiums cannot be refunded after purchase of the policy if the stay duration is less than the period of the visa.
Will the registered Insurance companies with the Ministry of Public Health (MOPH) have an electronic portal for Visitor Insurance Process?
Yes, The registered insurance companies with the Ministry of Public Health, will provide and electronic portal for the purchase process of the Basic Visitor Health Insurance Policy. For more information and details, kindly click on the link below.
Registered Insurance Companies
How can I choose the right insurance companies?
The Ministry of Public Health provides on its website a list of registered insurance companies, where the Visitor can choose one of these companies. For more information and details about the registered health insurance companies, kindly click on the link below.
In case the Pre-Arrival visa was issued and the Visitor is unable to enter the State of Qatar, is he/she entitled for premium refund on the basic insurance policy which is paid to the insurance company?
The premium cannot be refunded after Visa issuance unless the Visa is cancelled, in this case partial premium will be refunded according to the policy of the insurance company.
Should the Visitor Insurance Policy be renewed before or after the Visa extension request?
Visitor Insurance policy should be renewed upon Visa renewal request for both visa types; "Pre-Arrival Visa" and "On-Arrival Visa" at the country's entry borders.
How will the Visitor receive the Policy? Will it be electronic?
The Visitor will receive the Health Insurance Policy from the website of the Insurance companies who are listed and registered in the Ministry of Public Health, which will be issued electronically. The policy can be printed, kept and shown when needed.
Is there an Emergency Helpline available in case issuance of the insurance policy is delayed?
Contact numbers for insurance companies are available on their websites.
What documents will be needed in case of Emergency Treatment?
Passport & Insurance Policy Documents
If a healthcare service is not covered by the visitors' insurance policy, how can the visitor get this service?
The Visitor can obtain the healthcare service or services that are not covered by the basic insurance policy after paying the fees specified for these services, whether in the public or private sectors. As well the Visitor can obtain, in advance, additional insurance coverage that are not covered by the basic insurance policy for Visitors from the insurance companies.
Does the basic insurance policy for visitors cover emergencies during travel?
No, The basic visitor insurance policy coverage begins upon the visitor entering the State of Qatar.
Is the Visitor entitled to choose the healthcare provider for treatment?
Yes. The insurer shall provide the beneficiary with the list, data and details of the registered healthcare network, and the beneficiary shall be entitled to choose the appropriate provider from the list.
Can I change the insurer when I renew the visitor visa?
Yes. The Visitor can change the insurer when applying for visa renewal or upon insurance policy expiry date and choose any registered and listed insurance company on Ministry of Public Health website.
What should I do in case of emergency?
You can visit the service provider listed in the insurance company's network, and the beneficiary can contact the registered insurance company to direct him to the nearest treatment facility that has the capabilities to provide the required treatment.
How can I file a complaint against the insurer or service provider, or any other entity?
Insurance companies and healthcare providers are obligated, according to the law, to establish a mechanism for receiving and resolving complaints. The beneficiary or the policy holder can visit the websites of insurance companies or healthcare providers and use any of the tools to file complaints.
What do I do if the complaint is not resolved by the insurance company or service provider?
The complainant may submit his complaint to the Health Financing and Insurance Department at the Ministry of Public Health through:
- Visit our website: https://www.moph.gov.qa
- Call the phone number: 16000
- Contact via e-mail: firstname.lastname@example.org
If I am not satisfied with the response to my complaint, what shall I do next?
The complainant may submit a grievance to the Grievance Committee in the Ministry of Public Health, according to the grievance policy and procedures, to appeal the decision of the Health Financing and Insurance Department and take the appropriate decision. For more information on the grievance policy and procedures, kindly click on the link below.
Appelas Policy and Procedures
Does the visitor have to pay the cost of the emergency service received from an out-of-network provider?
Healthcare providers are obligated by law to provide emergency services without approaching the beneficiary for settlement, whether the service provider is included or not in the network list.