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Integrated Model of High Quality Care and Service Delivery


​Plans for 'Integrated Model of High-Quality Care and Delivery' include adopting the Family Medicine Model, improving access to physical and mental wellness services in the community, engaging patients in decision making and ensuring that the healthcare provided is seamless across services and organizations.

What is the Integrated Model of Care and Service Delivery?

WHO defines integrated care as “The management and delivery of health services so that clients receive a continuum of preventive and curative services, according to their needs over time and across different levels of the health system." The definition goes on to explain that for the patient, integration means healthcare that is seamless, smooth and easy to navigate. An Integrated Model of high-quality care and service delivery will provide high quality, evidence-based and best practice services at all levels within the system.

Why is it a priority?

The future model of care will be centered on the needs of the individual, families and the community, and will be supported by an integrated and cohesive system. As such, patients will be empowered to share in the responsibility for their health and will be supported for self-health and self-care services. Care services will be accessible in a timely manner, when and where needed.

What is our target by 2022?

Improvement in Patient Perceived Continuity of Care​ : 42
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