Why focus on strong partnerships with patients, families and communities?
Our aim is for a service delivery model that is person-centered, with genuine and meaningful patient engagement and involvement. Patient engagement is an essential element to achieving better health, better care, and better value. It is based on the premise that patients who have more involvement in their own health care will be enabled to make better-informed decisions to improve their health resulting in better, more affordable healthcare.
PHCC has implemented services which we will continue to build upon, including:
Patient experience policy Hayyak customer service myHealth patient portal iPad electronic patient feedback SMS surveys on new and existing services
| 107 Patient Help Line Sign language training Patient Forums promotion campaigns Health coaches for diet, nutrition, and exercise. |
Our goals for 2023
Understand population health needs
Develop and implement PHCC's Patient Engagement Plan, including patients as partners and PHCC Friends' group
Actively engage with patients and the community in designing services
- Expand community engagement services, leverage social media opportunities and enhance the patient portal
- Review policies to enhance people-centered care
Increase health literacy and access to health information
- Training and support for health literacy, self-management and self-care tools, especially for patients and their families
- Expand school health programs and online health-promoting initiatives
View, communicate and collaborate on an evolving range of information:
